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How can we help you?
CHECK HELP ARTICLES OR CONTACT SUPPORT TEAM
What are support staff working hours and when do i get a reply on my ticket?
What is ALFAtop?
What cryptocurrency can I use to top-up my account?
How do I use this service?
Can I top-up a phone in another countries / roaming?
How many top-ups can I send at a time?
What are the benefits of registration on ALFAtop.me?
How can I Log in / Register?
Can I use Facebook / Google to register on ALFAtop?
If I delete Facebook / Google account can I still log in?
How can I delete my ALFAtop account?
How to change my password?
How long does it take for a top-up to be sent?
Why cannot I send a top-up?
Why is my payment still processing?
How many confirmations requires to complete my order? How can I track my cryptocurrency transaction?
How long do confirms take?
I’ve specified an incorrect phone number. How do I get my money back?
What can I do if a top-up has not been received?
I sent a top-up, but I received a lower amount. What is the reason?
What if i'll send an amount that is lower than the minimum required by the operator?
I have previously topped-up my account for a much lower amount that is now being requested as the minimal one. Why?
Why can't I send a higher top-up amount?
Dear customers, Russia is temporary unavailable for top-ups.